I was told I won a free vacation and some other prizes. I should have known it was a scam from that point.
We were given a presentation by Jerry from Cookoworld through bridal registries. They target newly engaged couples. (201) 919-8590 Is his number. He gave it to us, answered the phone once and after that was never able to be reached again.
Customer service was horrible. At the end of the presentation, if you want to cookware, you sign a contract. He explains the contract in great detail but leaves out the most important thing. You can no longer cancel the order until after 3 days.
I tried to cancel once I read this after waiting for my pots to arrive. Unfortunately it was already 7 days so they would not cancel my order and Jerey was not picking up the phone. I have no choice but to pay $2076 for 10 pots that I don't need or use. The main reason I purchased was because of the gifts that come with it which seem to surpass the $2K cost.
But after getting those and trying to redeem them, I quickly learned that their are financial strings attached to each of them which makes them not such a good deal. I am very upset about this company and I would like to sue!
Product or Service Mentioned:
Cookworld Usa Customer Care.
Reason of review: Poor customer service.