Dear Kathryn.....please call our office. For the handles to get hot , you are using too high a flame . The product was designed for low heat, saving on energy. We recommend you view the DVD included with your set.Read more
Dear Customer…..We will send you an omelet pan for your breakfast needs. The Pans are not made of Teflon. They are Stainless steel and require pam or butter when frying an egg. Thank you for your understandingRead more
Dear Customer , We are happy to send our service tech to Your Home. Your product has a lifetime Warranty and We will be happy to service or replace any defective Pieces. The travel company requires a $100 refundable deposit to ensure your arrival on said Date. We are...Read more
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